General Terms and Conditions
1. Registration
The accommodation contract, signed by the responsible leader of the travel group and returned to Johannische Dienstleistungen GmbH, constitutes a legally binding booking for all travel participants for their stay at St.-Michaels-Heim. The signatory, as well as all travel participants, are jointly and severally liable to Johannische Dienstleistungen GmbH for the obligations arising from the contract. The contract must be returned to Johannische Dienstleistungen GmbH within two weeks of receipt. The deadline begins when the contract is sent to the travel group leader, with the date of contract signing by Johannische Dienstleistungen GmbH being identical to the dispatch date, and ends when the signed contract is received by Johannische Dienstleistungen GmbH, as evidenced by the incoming mail stamp. If this deadline is not met, Johannische Dienstleistungen GmbH is no longer bound to the registration of the travel group. The registration will be considered expired, and the company may allocate the confirmed booking to another party.
2. Cancellation
The travel group leader, with effect for all travel participants, and the Johannische Dienstleistungen GmbH may cancel the accommodation contract in writing without stating reasons up to twelve weeks before the arrival date (excluding the arrival day). The decisive factor for meeting the deadline is the receipt of the cancellation notice by the recipient. For cancellations by Johannische Dienstleistungen GmbH, receipt of the notice by the travel group leader is sufficient, with effect for all participants. No costs arise for either party in the event of a prompt cancellation. In case of cancellation, the original accommodation contract must be returned to Johannische Dienstleistungen GmbH.
If the travel group leader cancels the stay at a later date, Johannische Dienstleistungen GmbH will charge a cancellation fee of (Youth Hostel Euro 26.00 / Hotel Euro 50,00) per person per day for each registered participant, including accompanying persons, for the entire duration of the stay.
The cancellation fee includes the damage incurred due to the cancellation, with any saved expenses already deducted. The travel group leader has the right to prove, on behalf of all participants, that no damage or a lesser amount of damage has been incurred.
A change in the number of participants by up to 20% is possible up to four weeks before arrival (excluding the arrival day) with the written consent of Johannische Dienstleistungen GmbH. In this case, the cost of the stay will be adjusted according to the revised number of participants. If the reported number of participants decreases later, but before the arrival date, a cancellation fee of (Youth Hostel Euro 26.00 / Hotel Euro 50,00) per missing participant per booked day will be charged. Participants who do not show up on the arrival day will be fully charged.
A list detailing the group composition by male and female participants, group leaders, and bus drivers must be submitted to Johannische Dienstleistungen GmbH no later than four weeks before arrival.
If a cancellation is necessary due to a pandemic or force majeure, cancellation is free of charge up to 72 hours before arrival. The location that applies here is Berlin.
3. Accommodation Costs
A prepayment of 80% of the total accommodation costs must be made at least four weeks before arrival. The remaining amount is due on the departure day at the latest. No refunds will be given for missed meals. The invoice will be issued as a group invoice. Separate individual invoices (e.g., for supervisors or bus drivers) can only be provided in exceptional cases upon prior arrangement. An additional fee of €2.50 per invoice may be charged for separate invoices.
The group will be accommodated in rooms with 3 to 8 beds. Bed linen is included in the overnight price. Towels should be brought by the participants.
The prices valid at the time of conclusion of the contract apply.
The payment obligation is considered fulfilled on time only when the owed amount is credited to the account of Johannische Dienstleistungen GmbH.
4. Arrival
Rooms are available after 2:00 PM on the arrival day.
5. Stay
The members of the travel group and their accompanying persons are required to adhere to the house rules. Violations may result in a house ban for individual members or, in severe cases, for the entire group and their accompanying persons. In such cases, all participants must leave the premises immediately. The full daily rate for the reported stay period must still be paid.
For damages to the facilities of Johannische Dienstleistungen GmbH caused by travel group participants or their visitors, they are jointly and severally liable. Johannische Dienstleistungen GmbH is not obliged to prove who caused the damage.
The entire building is a non-smoking facility. Violations of the smoking ban will result in a fine.
The travel group should store their belongings in the lockable cabinets provided in the rooms. Johannische Dienstleistungen GmbH assumes no liability for lost items.
Members of student and youth groups should not remain in the building unsupervised, i.e., without the presence of a responsible accompanying person.
6. Departure
Rooms must be vacated for inspection by 9:00 AM at the latest on the departure day. Groups departing later in the day and unable to load their luggage onto a bus have the option to store it in a designated room at St.-Michaels-Heim.
7. Legal Jurisdiction
Johannische Dienstleistungen GmbH is based at Bismarckallee 23, 14193 Berlin, where St.-Michaels-Heim is also located. The local court responsible for this location has jurisdiction over all disputes between both contracting parties.
March 2025
Individual guests are subject to the individual cancellation conditions, which are confirmed at the time of booking.
Status: November 2024
